Privacy Policy

1. Introduction

Fatih Iron ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fatihiron.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote: Name, email address, phone number, shipping address, project details
• Contact us: Name, email address, phone number, message content
• Use our cost estimator: Project specifications, location, preferences
• Subscribe to updates: Email address, name (optional)
• Place an order: Billing address, shipping address, payment information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, time/date stamps
• Device Information: Device type, screen resolution, language preference
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy for details

2.3 Third-Party Information

We may receive information about you from third parties such as:

• Analytics providers (Google Analytics)
• Advertising networks
• Payment processors
• Shipping companies

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process quotes, fulfill orders, provide customer support
• Communicate: Send order confirmations, shipping updates, respond to inquiries
• Improve Our Website: Analyze usage patterns, optimize user experience
• Marketing: Send promotional emails (with your consent), show relevant ads
• Prevent Fraud: Detect and prevent fraudulent transactions
• Legal Compliance: Comply with applicable laws and regulations
• Business Operations: Internal record keeping, accounting, dispute resolution

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

• Consent: You have given us permission to process your information
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: We need to comply with the law
• Legitimate Interests: Processing benefits us and doesn't override your rights

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Hosting providers: To store data and host our website
• Payment processors: To process payments securely
• Shipping companies: To deliver your orders
• Email services: To send communications
• Analytics providers: To analyze website usage

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or law enforcement requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

We ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Adequate data protection policies

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Password protection and access controls

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Customer data: For the duration of the business relationship plus 7 years for accounting purposes
• Marketing data: Until you withdraw consent or request deletion
• Website analytics: Typically 26 months (Google Analytics default)
• Inquiry data: 2 years after last contact

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

9.2 How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page. We will respond within 30 days.

9.3 Right to Complain

If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Significant changes will be communicated via email or prominent notice on our website.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• By contact form: www.fatihiron.com/contact
• By email: Available through contact form